What is the first step in the investigation process following a written complaint to the executive secretary?

Notifying the complainant is considered the first step in the investigation process after a written complaint is submitted to the executive secretary. This initial notification is crucial as it ensures that the individual who made the complaint is informed that their concern is being taken seriously and that an investigation process is being initiated. It also provides the complainant with an understanding of what to expect moving forward, whether it be additional information required from them or steps in the investigation that will be undertaken.

This proactive communication fosters transparency and can help in managing the expectations of all parties involved. It sets the stage for a thorough and fair investigation process, promoting trust in the system and allowing for any further dialogue if necessary. Notifying the complainant also helps ensure that any relevant information or documentation they may have can be gathered promptly to aid the investigation.